Cancellation & Refund Policy
At Grovyo, we understand that circumstances may arise where you need to cancel an order. Our cancellation policy is designed to ensure a fair and transparent process for both our customers and our business. By placing an order on our web application "Web App" or mobile application "Mobile App", you agree to comply with the following cancellation terms:
Order Cancellation
Cancellation Window: You may request to cancel an order within 12 hours from the time of order placement. After this timeframe, we cannot guarantee that cancellation requests will be accommodated.
No. Of days taken to process the refund to customer account is 5-7 working days.
Cancellation Process: To cancel an order, please contact our customer support team at [email protected]. Please provide your order details and reasons for cancellation.
Order Status: Orders that have already been processed and shipped cannot be canceled. Please refer to our Shipping Policy for further information.
Refund Policy
At Grovyo, we are committed to providing high-quality products and services. Our refund policy outlines the terms and conditions for requesting a refund for orders made through our Web App or Mobile App. Please read this policy carefully before making a purchase:
Eligibility for Refund
Product Condition: Refunds are only available for products that are damaged, defective, or significantly different from the product description on our platform.
Refund Request: To request a refund, please contact our customer support team within 3 days of receiving the product. You will need to provide details of the issue, including clear photos of the product, if applicable.
Refund Evaluation: All refund requests are subject to evaluation by our team. We reserve the right to determine the eligibility of the product for a refund based on the provided information and evidence.
Refund Process
Refund Methods: Approved refunds will be processed using the original payment method or via store credit, as determined by our team.
Refund Processing Time: Refunds will be processed within 4 business days after the successful return of the product.
Non-Refundable Items
Digital Products: Digital products, subscriptions, and downloadable content are non-refundable once the purchase is completed.
Customized or Personalized Items: Items that have been customized or personalized according to your specifications are non-refundable.
Contact Us
If you have any questions about our Cancellation and Refund Policy or need assistance with an order, please contact our customer support team at [email protected]. We are here to assist you and provide the best possible experience.