Shipping & Delivery Policy
Welcome to Grovyo! This Shipping and Delivery Policy outlines the terms and procedures for shipping and delivery of products ordered through our web application "Web App" and mobile application "Mobile App". Please read this policy carefully before placing an order. By making a purchase on our platform, you agree to adhere to the terms set forth in this policy.
We are a multi-brand social commerce platform offering a diverse range of products.
Order Processing and Fulfillment
Order Confirmation: Once you place an order on our Web App or Mobile App, you will receive an order confirmation email containing the details of your purchase.
Processing Time: We strive to process orders promptly. Please allow 2 business days for order processing before the shipment is dispatched.
Shipment Notification: Once your order is processed and shipped, you will receive a shipment notification email containing tracking information (if applicable) to monitor the delivery status of your order.
Shipping Methods and Costs
Available Shipping Methods: We offer a range of shipping methods to accommodate your preferences and needs. The available shipping options will be presented to you during the checkout process.
Shipping Costs: Shipping costs are calculated based on the chosen shipping method and the destination address. The shipping costs will be clearly displayed before you finalize your order.
Delivery Time
Estimated Delivery Times: We provide estimated delivery times for each available shipping method. Please note that these estimates are provided as general guidelines and are not guaranteed delivery dates.
Factors Affecting Delivery Time: Delivery times may vary due to factors such as product availability, your location, holidays, and unforeseen circumstances beyond our control.
Delivery Delays: While we strive to meet our estimated delivery times, we are not responsible for any delays caused by third-party shipping carriers or other external factors.
International Shipping
International Orders: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other import fees, which are the responsibility of the recipient.
Customs Clearance: Customs clearance processes may affect the delivery time of international orders. We are not responsible for any customs-related delays.
Order Tracking
Tracking Information: For orders with available tracking, you will receive tracking information via email once your order is shipped. You can use this information to track the progress of your delivery.
Tracking Updates: Please note that tracking updates may take some time to reflect accurately, and tracking information may not be available immediately after your order is shipped.
Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy or require assistance with an order, please contact our customer support team at [email protected]. We are here to provide you with a seamless and enjoyable shopping experience.